I found West Coast Optical and its incredible staff and owner by reading everyone's Google reviews about them. And not just one line reviews but, for the most part, full paragraphs of comments by very happy clients. I had been having a lot of difficulty with my current eye wear and was feeling frustrated and stressed when I met with Sandi, one of the opticians at the center. She was my go-to person and she was wonderful: kind, patient, accommodating, and professional.. She helped me pick out frames; supported me when I changed my mind, and bent over backwards to help me find exactly the right frames for me. As well, Andrew, the owner at West Coast Optical, was fabulous. He helped me find the perfect lens for my glasses, both computer and regular wear. He was accommodating and extremely knowledgeable and I am very grateful to him. Dr. Grace Wong, an independent optometrist with the center, was exceptional. It is not easy to determine my requirements as my eyesight is all over the map but she did it, also with professionalism, patience and kindness, going above and beyond to ensure I had exactly what I needed. I truly can't say enough about this business and its staff. I was there a number of times and could see how they were with their other clients. They were always professional and helpful to all. I have been telling everyone I know about them and will continue to do so. I highly, highly recommend them.
I have been going to West Coast Optical for years. The staff are great and the service is above and beyond. I am very particular and asked for revisions with my glasses that they did for me with a smile and perseverance until we got it right. This personal service along with the great selection of glasses is something I wouldn't find in some big box store. They now have a doctor on site for eye exams which makes it convenient; the whole package. I have since referred a few people to buy their glasses there and was happy to get a credit towards my next set of glasses for this! Lots of parking as well!
I needed an optometrist for my brother who is in a wheelchair from a stroke. I called when they opened and talked to Sandi. She asked a few questions and asked if she could call me back after confirming with the Dr. that they could help my brother. Within 20 mins she called and set up an appointment for us that afternoon. Upon arriving at the store, you could tell just as you walked in the personal, caring attitude the staff had. My brother had glasses within 28 hrs. Thank you so much to Sandi up front, Dr. Wong for her patience and understanding when dealing with people with disabilities. Thank you Andrew, the Manager, for having an awesome staff. I will indeed be back.
West Coast Optical has been our go-to place almost since its opening. Their customer service is top notch, which is what led us to them in the first place. They have a great selection of products with the latest in lens technology and frames .and are more than willing to work with you to get things right. If there is ever a problem, it will be dealt with in a pleasant and professional manner. We regularly pop in to get our frames adjusted or have our lens cleaning solution topped up at no charge!
Andrew and the staff are extremely knowledgeable and helpful. I had gone to a few different places and never received such wonderful customer service as I have at West Coast Optical. Thank you very much for such a positive experience.